MobCrab Studio Privacy Policy

 

Privacy Policy

Last Updated: July 26, 2026

MobCrab Studio ("MobCrab Studio", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, store, and protect information when you use any mobile application, game, website, or other digital service published or operated by MobCrab Studio (collectively, the "Services").

Please read this Policy carefully before using our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect

Depending on the Services you use, we may collect information directly from you, automatically from your device, and through trusted third-party service providers.

1.1 Information You Provide

You may voluntarily provide information when interacting with our Services, including but not limited to:

• Contact information provided when communicating with our support team.
• Information included in bug reports or feedback.
• Responses to surveys, promotions, or questionnaires.
• Any other information you choose to submit.

Providing this information is voluntary.

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1.2 Information Collected Automatically

When you access our Services, certain information may be collected automatically, including:

Device Information

• Device model
• Operating system and version
• Screen resolution
• Language settings
• Time zone
• Country or region
• Device performance information

Identifiers

Depending on your device and applicable laws, we may collect identifiers such as:

• Android Advertising ID (AAID)
• Apple Identifier for Advertisers (IDFA)
• Firebase Installation ID
• Device-generated identifiers
• App instance identifiers

These identifiers help maintain security, improve functionality, measure advertising effectiveness, and analyze application performance.

Usage Information

We may collect information regarding your interaction with our Services, including:

• Session duration
• Features accessed
• Application events
• Crash reports
• Performance metrics
• Error diagnostics
• General gameplay or application usage statistics

Log Information

We may automatically record technical logs such as:

• IP address (processed for security and approximate location)
• Device status
• Network type
• Operating system logs
• Application version
• Diagnostic information

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2. How We Use Your Information

We process collected information for the following purposes.

2.1 Providing the Services

We use information to:

• Operate our applications
• Deliver requested features
• Maintain application stability
• Synchronize application settings
• Prevent technical issues

Legal basis (where applicable):

• Performance of a contract
• Legitimate interests

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2.2 Improving User Experience

Information may be analyzed to:

• Improve application quality
• Optimize performance
• Detect bugs
• Understand user interactions
• Enhance future updates

Legal basis:

• Legitimate interests

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2.3 Security and Fraud Prevention

We process information to:

• Protect our Services
• Detect abuse
• Prevent fraudulent activity
• Maintain system security
• Ensure fair use

Legal basis:

• Legitimate interests
• Legal obligations where required

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2.4 Customer Support

If you contact us, we use your information to:

• Respond to questions
• Investigate issues
• Resolve technical problems
• Improve customer support quality

Legal basis:

• Performance of a contract
• Legitimate interests

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2.5 Analytics

We use analytics information to understand how users interact with our Services, including:

• Feature popularity
• Stability
• Performance
• Error frequency
• User engagement

Analytics data is primarily processed through Firebase services.

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2.6 Advertising

Our Services may display advertisements provided by Google AdMob.

Advertising information may be used to:

• Deliver advertisements
• Limit repetitive advertisements
• Measure advertising performance
• Detect invalid advertising activity
• Improve advertising relevance where permitted by applicable law

Where required by applicable laws, personalized advertising will only be provided after obtaining the appropriate user consent.

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3. Third-Party Services

We work with trusted third-party providers that assist in operating our Services.

These providers process information according to their own privacy policies.

Our Services currently utilize the following services:

Google AdMob

Used for:

• Displaying advertisements
• Measuring advertising performance
• Fraud prevention
• Advertising optimization

Google may collect certain device identifiers and advertising-related information in accordance with its own privacy policy.

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Firebase

Firebase services may include:

• Analytics
• Crash Reporting
• Performance Monitoring
• Cloud Messaging
• Installation Services

Firebase helps us improve application stability, diagnose crashes, and understand overall application performance.

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4. Sharing of Information

We do not sell your personal information.

We may share information only in the following situations:

• With trusted service providers that operate on our behalf.
• To comply with applicable laws or legal requests.
• To protect the rights, property, or safety of MobCrab Studio, our users, or others.
• During a merger, acquisition, or transfer of business assets.
• When disclosure is otherwise required by law.

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5. International Data Transfers

Because our third-party service providers operate globally, your information may be processed or stored outside your country of residence.

Whenever international transfers occur, we rely on appropriate legal safeguards required under applicable privacy laws.

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6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Resolve disputes
• Maintain security
• Comply with legal obligations
• Enforce our agreements

When information is no longer required, it will be securely deleted, anonymized, or aggregated.

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7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access
• Disclosure
• Loss
• Misuse
• Alteration
• Destruction

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

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8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Restrict certain processing activities.
• Object to processing based on legitimate interests.
• Withdraw consent where processing relies on consent.
• Request data portability where applicable.
• Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the information provided below.

We may request verification of your identity before processing your request.

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9. Children's Privacy

Our Services are intended for a general audience unless otherwise specified.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without appropriate authorization where required, we will promptly delete such information.

Parents or legal guardians who believe their child has provided personal information may contact us.

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10. Cookies and Similar Technologies

Depending on the platform and Services, we and our third-party partners may use cookies or similar technologies to:

• Maintain functionality
• Measure application performance
• Improve user experience
• Analyze usage
• Support advertising services

Users may manage certain privacy preferences through their device settings where available.

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11. Your Choices

Depending on your device and applicable laws, you may:

• Reset or disable your advertising identifier.
• Manage advertising preferences through your device settings.
• Disable personalized advertisements where supported.
• Control notification permissions.
• Limit application permissions through your operating system.

Please note that disabling certain permissions may affect the functionality of some Services.

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12. Legal Basis for Processing (EEA, UK and Similar Jurisdictions)

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests.
• Protection of vital interests where applicable.

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13. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including rights to:

• Know what personal information is collected.
• Request deletion.
• Correct inaccurate information.
• Limit certain uses of sensitive information where applicable.
• Opt out of certain sharing activities where required by law.

We do not knowingly sell personal information as defined by applicable California privacy laws.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When material changes are made, we will revise the "Last Updated" date and, where required by law, provide additional notice.

Your continued use of our Services following any changes constitutes your acknowledgment of the updated Policy.

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15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

MobCrab Studio

Email: support@mobcrab.com

Country: Vietnam

We will make reasonable efforts to respond to your request as promptly as required under applicable laws.